Anhaya

What happens if I am not available to receive my parcel?

  1. Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.
  2. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us
  3. Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.
  4. Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on the cash-on-delivery option?                       

Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

Cancellation:                                                                                                                      How can I cancel my order? Please mail us at ******for cancellation request if your order has not been shipped yet.                                                                           When can I cancel my order                                                                                       Orders can be canceled only if it has not been shipped from our warehouse. 

No cancellation is applicable for customized products once the order is placed.

 Can I cancel my order once the product has been shipped?

When do I get my refund for the canceled order?

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